Refunds and Cancellations
1. How can I request a refund if I’m unsatisfied with my ad performance or if my ad isn’t visible due to technical issues on the platform?
If you believe your ad’s performance did not meet expectations due to technical issues, please contact our support team directly using the “Contact Us” form under the SUPPORT menu. Provide the details of your ad, including the ad ID, issue description, and relevant dates. We’ll investigate promptly to determine if the issue qualifies for a refund under our Ad Performance Guarantee Policy. Please note that refunds are not issued based on ad performance alone unless a platform-related issue directly impacted visibility.
2. What is the refund policy if my ad is removed due to a violation of the platform’s community or animal care policies?
Refunds are not provided for ads removed due to violations of AmericanBreeder.com’s Terms of Service or Community and Animal Care Policies. When creating an ad, it’s essential to ensure compliance with all platform guidelines. If your ad was removed and you feel it was in error, you may submit an appeal by contacting our support team. Appeals are reviewed on a case-by-case basis, but refunds for policy violations are not guaranteed.
3. Am I eligible for a partial refund if I cancel my subscription midway through a billing cycle?
AmericanBreeder.com does not offer partial refunds for subscriptions canceled midway through a billing cycle. However, your subscription will remain active until the end of the current billing period, ensuring you continue to benefit from all features. If you plan to cancel, consider downgrading your plan instead, which may reduce future billing.
4. How are refunds processed for promotions, boosted ad campaigns, or discounted ad purchases?
Refunds for promotional, boosted, or discounted ad purchases are generally not offered unless a verified platform issue prevented the ad from functioning as promised. Each promotion and discount is final once applied. If technical problems occurred, you can request a review by providing documentation of the issue. Refunds for these cases will be issued as account credits whenever possible, allowing you to use the funds toward future ads or campaigns.
5. If I downgrade or cancel my subscription, will I receive a prorated refund for any remaining balance?
Prorated refunds are not provided when downgrading or canceling a subscription. If you choose to downgrade, your current plan will remain active until the next billing cycle, at which point the lower-tier subscription will take effect. For cancellations, your subscription benefits will continue until the end of the current billing period.